Legal
Privacy Policy
Effective date: January 2026
1. Information We Collect
When you book a ride, request a quote, or apply to become a partner, we collect information such as your name, email address, phone number, pickup and destination addresses, and payment details. We also automatically collect basic usage data (pages visited, device type) to help us improve the site.
2. How We Use Your Information
We use your information to process bookings and payments, communicate with you about your trip, respond to enquiries, and improve our services. We do not sell your personal information to third parties.
3. Sharing Your Information
We share information with chauffeurs and drivers assigned to your booking (name, phone number, pickup/destination) so they can carry out the trip, and with payment processors (such as Paystack) to complete transactions. We may also share information where required by law.
4. Data Storage & Security
Your information is stored on secured servers and we take reasonable technical and organisational measures to protect it against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain booking and payment records for as long as necessary to provide our services, comply with legal and tax obligations, and resolve disputes.
6. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us using the details below, subject to any legal or contractual obligations that require us to retain certain records.
7. Cookies
Our website may use cookies and similar technologies to keep you signed in and to understand how the site is used. You can control cookies through your browser settings.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated effective date on this page.
Contact Us
If you have questions about this Privacy Policy, contact us at services@vipluxuryride.ng or +234 814 456 3212.