Legal

Cancellation Policy

Effective date: January 2026

1. Cancelling a Booking

You may cancel a booking at any time before pickup by contacting us directly by phone, WhatsApp, or email. Cancellation requests are only confirmed once acknowledged by our team.

2. Refund Windows

Cancellations made more than 24 hours before the scheduled pickup time are eligible for a full refund of any amount paid. Cancellations made within 24 hours of pickup may be subject to a partial charge to cover chauffeur and vehicle allocation.

3. No-Shows

If a chauffeur arrives at the agreed pickup location and time and the client cannot be reached or does not show up within a reasonable waiting period, the booking is treated as a no-show and the full amount paid is forfeited.

4. Rescheduling

Where possible, we allow bookings to be rescheduled to a new date or time at no extra charge, subject to vehicle availability, provided the request is made more than 24 hours before the original pickup time.

5. Cancellations by VIPluxuryride

In the rare case that we need to cancel a confirmed booking (for example, due to a vehicle issue), we will notify you as soon as possible and offer a full refund or an alternative vehicle at no extra cost.

6. Refund Processing

Approved refunds are processed back to the original payment method and may take a number of business days to reflect, depending on your bank or payment provider.