Support
Frequently Asked Questions
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How do I book a vehicle?+
Browse our fleet, choose the vehicle that fits your occasion, and submit a booking request with your pickup, destination, date, and time. We'll confirm availability and send you an invoice to complete payment.
How is the price calculated?+
Pricing is based on the vehicle's standard rate for a 12-hour day, adjusted for distance and, for drop-offs, route. Outside-Lagos trips are priced by distance category. Your exact price is confirmed on your invoice before you pay.
What areas do you operate in?+
We operate across Lagos and Abuja FCT, and can arrange interstate travel outside Lagos on request.
Can I book a one-way airport drop-off instead of a full day?+
Yes — select Drop Off when booking and we'll price it as a one-way transfer rather than a full 12-hour package.
What payment methods do you accept?+
We accept secure online card payment and direct bank transfer. Details are provided on your invoice.
Can I cancel or reschedule my booking?+
Yes, subject to our Cancellation Policy. Cancellations made more than 24 hours before pickup are eligible for a full refund.
Are your chauffeurs vetted?+
Every chauffeur is background-checked, trained, and required to act professionally at all times. Every vehicle is well maintained before each trip.
How do I become a partner and list my vehicle?+
Visit our Become a Partner page and submit your vehicle details. Our team will review your application and reach out within 24 hours.
How can I reach you?+
Call or WhatsApp us on +234 814 456 3212, or email services@vipluxuryride.ng.